In today’s wired world, web applications seem to pop up every hour of every day. In the past 6 months, I’ve probably signed up for about 50 web services, and consistently use maybe 4-5. Out of all of these, one service has in the last 12 hours blown me away; not necessarily the application itself (it’s really good, but a bit buggy), but the personal contact that I’ve had. And, that contact was initiated by them, not me.
The company I’m talking about is Grooveshark, an online radio/music sharing website. When I first signed up, I was blown away by the Grooveshark Lite user interface, and the quality of the music it provided (everything I searched for, from Sigur Ros to Radiohead to Ben Folds Five was available). After an hour of online music bliss, I made the decision to sign up for the full service.
However, once I got into my account, I was quite dissappointed. The user interface was drastically different from Grooveshark Lite, and was not intuitive to use. The good impression I had from the 1 minute it took to get going on Grooveshark Lite was almost lost when I couldn’t even get a song to play in the main section.
Eventually, I went back to the Lite player, while signed in, and with their Sharkbyte software (which allows downloading and uploading music to the service) running on my computer. However, I quickly realised that something was amiss. I wasn’t getting the same quality that I had when I first went to the site. The songs would play for a few seconds, then stop to buffer, play for a few seconds, stop to buffer, and on and on like that. After a few refreshes and even restarting my computer, I came to realize that when I didn’t have Sharkbyte running, and when I wasn’t logged into the website, the Lite player worked perfectly.
It seemed odd to me that this would be the case, so I posted it on my Twitter, just as a personal note. Within minutes Ben from Grooveshark.com sent me a message saying that he agreed with my observations regardinging the Grooveshark service, and that I should look forward to the new Grooveshark beta coming out in two weeks. He went on to say that the new interface would be similar to the Lite player, with some of the community features added in. I was really happy to hear that! If they could get the Lite player to function properly with the community features, I would be in online community-driven radio heaven!
But, the most impressive thing to me was that my random note was not only seen, but responded to personally by Grooveshark. It really showed me that even though they didn’t have a solution for me right away, that they were already working on some great updates to their service. When I had posted my twitter frustration, I really hadn’t planned on going back. Yet, even though he didn’t have a solution for me, Ben encouraged me to stick around to give the updated service another try.
Thanks, Ben. I’m really looking forward to seeing Grooveshark get bigger and better!